General Terms and Conditions

These Terms and Conditions apply to, and are binding upon you if you participate on the Website. These Terms and Conditions replace any pre-existing Terms and Conditions that appeared on the Website. In these Terms and Conditions:

  • "Account" means a unique Account that has been issued by us;
  • "Agreement" means these Terms and Conditions;
  • "Betway" means the brand under which all products are offered 'Online' (accessed via a computer or laptop) and on 'Mobile' (accessed via a mobile phone or tablet) via the Website (including Sports, Casino, Live Casino, Vegas games, Virtual and eSports);
  • "GMBS/We/us/our" means, GMBS Limited, a company incorporate under the laws of Malta with registration number C95493, with registered certificates for the organization of online gambling with bets on the results of sports competitions and horse and dog racing № 000030-801/27.01.2022 and for the organization of the casino games № 000030-802/27.01.2022 and which is the operator of the Website.
  • "Charge-back" means when you, or a credit card issuing bank, or any other third-party payment solutions provider effects a reversal of charges in relation to your credit card or third-party deposit transaction;
  • "Customer/s" mean(s) a Real Customer and/or a Closed Customer;
  • "Closed Account" means an Account that has been blocked, closed, suspended or excluded by either us or you;
  • "Closed Customer" means a Customer who has a closed Account
  • "Participate" means, without limitation, any of the conduct described in the Terms below and visiting the Website and/or playing any games offered by us and/or the Website and/or the Software in any manner whatsoever;
  • "Real Customer" means a Customer who utilizes his own money to place wagers on the Website;
  • "Service" means the availability to, and provision of Software that enables you to bet/gamble on the Website;
  • "Software" means any software owned by or licensed to us that must be downloaded in order for you to participate on the Website and/or any Flash Games versions of the software that do not need to be downloaded;
  • "Your Jurisdiction" means Bulgaria, the country in which you are domiciled, reside or work
  • "Website" means www.Betway.bg

 

1. Your participation on the website

1.1. Participation
1.1.1. Participation on the Website is at your sole option, discretion and risk.
1.1.2. You may only participate on the Website if you are 18 years of age and it is legal for you to do so within Your Jurisdiction.
1.1.3. In addition to the provisions of 1.1.3 above, you may only participate on the Website if you have attained the legal age of majority within Your Jurisdiction.
1.1.4. We do not warrant the legality of your participation on the Website in terms of the laws of Your Jurisdiction.
1.1.5. We have the right to request that you furnish us with proof of your identity, physical address and age as a prerequisite of your participation on the Website and at any time throughout your participation on the Website.
1.1.6. We may also request from you, due to our regulatory and legal obligations, to present to us the source of the funds you are depositing to us and/ or evidence of your source of wealth.
1.1.7. You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to the regulator and/ or to any law enforcement agency. The agency may, at its discretion and according to its policies, keep appropriate records of such information.
1.1.8. You hereby agree to hold no more than a single real account on the Website. Any sale or transfer of accounts between players is prohibited.
1.1.9. Participation on credit is prohibited on the Website.
 
1.2. Your warranties
1.2.1. You warrant and represent, and we enter into this Agreement on the basis of such representations and warranties, all of which are material at the time of your entering into this Agreement and throughout the currency hereof, that you:
1.2.1.1. Are legally able to participate on the Website within Your Jurisdiction;
1.2.1.2. Are an "adult", having attained the age of majority (18 years of age or older) within Your Jurisdiction;
1.2.1.3. Shall not allow any third party (in particular, but without limitation, any minor/s) to, directly or indirectly, use your Account/s that you hold with us, to utilize the Software or accept a prize from us;
1.2.1.4. Have furnished us with personal details that are valid, accurate and complete in each and every respect and that you shall advise us immediately via e-mail at [email protected] should such details change. Specifically, should any change in your residential address and/ or your surname occurs you will need to provide us, via email to [email protected] , with a recently (within 3 months) issued Proof of Address document (i.e. utility bill, bank statement) and/ or an updated and valid ID document. After receiving and verifying the documents above, our Customer service will change the details in your account and will notify you about the change as well.
1.2.1.5. Are the true and lawful owner of the funds that you deposit and/ or wager on the Website. If using a credit or debit card to deposit funds, the Cardholder's name MUST be the same as the name used when registering with the site. Where this is not the case the deposit may be reversed or denied and your account temporarily suspended. Where an account is suspended, you should contact Customer Support for details of our verification process. Any withdrawals will only be payable to the name used when registering with the site and if a debit or credit card has been used to deposit funds the name must correspond to the name registered on the card;
1.2.1.6. Shall not deposit nor wager any funds on the Website that are derived in any manner whatsoever from illegal activities contemplated in 1.6 below;
1.2.1.7. Shall pay all funds owed to us directly to us and, in respect of payment, shall not charge-back, deny, reverse and/or countermand any such payments;
1.2.1.8. Shall ensure that any funds owed by you to us are paid to us and a payment to any third party (irrespective of whether the third party is acting as an agent for you or us) shall not constitute a discharge thereof until the said funds have actually been received by us. A breach hereof may result in a refusal by us to pay any withdrawal;
1.2.1.9. Have read and understood these Terms and Conditions.
 
1.3. Refusal of registration, exclusion & suspension
1.3.1. We may refuse to register you as a Customer or elect to close, exclude or suspend your account at any time if we deem that your participation on the Website is, shall be or has been previously, fraudulent, illegal, abusive, collusive, or in any way irregular (as detailed in clause 21 of our Promotional Terms and Conditions).
1.3.2. You acknowledge hereby that we may refuse to register, close or exclude or suspend your account. We may furnish you with a reasons for such decision, unless otherwise specified in binding regulations.
1.3.3. If we become aware that a customer is underage, we will, except where there are grounds to believe that fraud has been perpetrated:
1.3.3.1. Suspend the account immediately;
1.3.3.2. Void all wagers that have taken place
1.3.3.3. Refund the value of all deposits minus net withdrawals; and
1.3.3.4. Close the account.
1.3.4. If you feel that you are losing control of your play and would like help by restricting access to the Website, you may choose to either
  • Set a time-out and have your account access restricted (only manual withdrawal option will be available) for any duration between 24hrs and 30 days or
  • To set a self-exclusion period from the Website for a minimum duration of 3 months to a permanent timeframe.
  • Register with the national registry for self-exclusion maintained under the Bulgarian Gambling Act by the National Revenue Agency for unlimited or a limited period of time (not less than 2 years) Once you have registered with that registry and until you remain registered you will not be able to bet on sports and play casino games with GMBS (or any other licensed operator in Bulgaria).
If you choose either of these options, you will be able to request a history of your transactions in betway.bg through customer service. In case you have an available balance in your account, after self-excluding, we shall remit this money through a manual withdrawal to you. In case you do not have verified any payment method, we will request you to do so in order to process this manual withdrawal. We will also take all reasonable steps to ensure you do not receive any promotional material during this time.

Please refer to clause 10.5. below and our Responsible Gambling Policy for more details on self-exclusion options and responsible gaming rules.
 
1.4. Inactive Account
1.4.1. A customer’s account will automatically be classified as inactive if no log-in and/or log-out activity has occurred on the account during a period exceeding twelve (12) consecutive months (“Inactive”).
1.4.2. Customers can login at their account at any time even if their account is classified as inactive. A customer can also opt to contact customer support to withdraw any remaining funds and close the account.
1.4.3 An administrative fee of 10 BGN or 5 EUR will be deducted from an inactive account on a monthly basis until such a time as the account is no longer in credit or has become active once again. The first fee will be charged at the end of the 12th month after the last login was recorded. The customer will be notified of the account status change and the pending fees. 
1.4.4. Once an account has been inactive for a period of 5 years, all efforts will be made to transfer any remaining funds from the dormant account to the respective account holder. If unable to do so, such balances shall be forfeited to GMBS to be used at their discretion to fund responsible gaming endeavours.
 
1.5. Consequences of account closure, exclusion or suspension
1.5.1. If we close / exclude/ suspend your account from the Website we shall have the right to:
1.5.1.1. withhold payment to you of any contested funds whether such contested funds are deposits, refunds, bonuses, free monies, payouts or the like; and/or
1.5.1.2. Solely determine what criteria you shall have to meet in order to establish a New Account with us; and/or
1.5.1.3. in the case of fraudulent, illegal or similar misconduct by you or failure by you to pay any sums due to us:
1.5.1.3.1. Hand over your account details to a collections agency for the recovery of any sums that you owe us. You hereby irrevocably authorize us to do so at our absolute discretion, and/or
1.5.1.3.2. Have forfeited to us any contested funds that may be derived by you from fraudulent, illegal or similar misconduct.
 
1.6. Money laundering
1.6.1. It is our obligation, due to money laundering regulations, to report you to local authorities within such your jurisdiction, if we know, suspect or have reason to suspect that any part of your activity, amongst other things, involve funds derived from illegal activities or are intended to conceal funds derived from illegal activities or involve the use of the Website to facilitate criminal activity.
1.6.2. If we have knowledge or suspicion envisaged in 1.5.1 above we may:
1.6.2.1. Immediately suspend, and/ or close your Account; and/or
1.6.2.2. at our sole discretion, not refund to you any funds held in such Account; and/or
1.6.3. We reserve the right to report you to the aforementioned local authorities should we, in our absolute discretion, determine that we are obliged, by law, to do so.
1.6.4. In order to assist in the prevention of money laundering:
1.6.4.1. No cash shall be accepted to fund any Account;
1.6.4.2. All withdrawal requests will be scrutinized and monitored individually and cumulatively and, in some cases, enhanced due diligence documentation may be requested such as notarized copies of the following are received:
1.6.4.2.1. Your most recent bank statement for the bank account and/ or front and back copies of credit cards from which you have used to deposit funds;
1.6.4.2.2. A valid ID card or a similar document containing a photographic identification of you;
1.6.4.2.3. Current and valid passport; or
1.6.4.2.4. Valid Driver's License
1.6.4.2.5. Utility bill (e.g. gas, water, telephone etc.) bearing your name and your address registered with us.
1.6.4.3. Notwithstanding the foregoing, we additionally reserve the right to require any of the above documentation at any time during our dealings for the purposes of identity verification.
 
1.7 Publicity
1.7.1. If, whilst playing on the Website, you win a sum of money or any other prize regarded by us as worthy of publicity, we might contact you to receive formal approval that you agree for us to publicize certain related information, always in compliance with applicable restrictions under the Gambling Act.
Should you provide us permission to utilize the above details, we will do its utmost to protect your privacy at all times.
1.7.2. For further information on our privacy policy please see the relevant link on this Website.

1.8 Deposits
When creating an Account, you must make a minimum deposit of 5 € or 10 BGN before you start to bet or play.
 

2. The Service

2.1. The Service and the Software are provided "as is". We make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Service or the Software.

2.2. We shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by you to participate in games by methods, means or ways not intended by us.

2.3. We cannot guarantee that the Service will never be faulty but we will correct reported faults as soon as we reasonably can. If a fault occurs you should report the fault by e-mail or in writing to Customer Support.

2.4. Although we shall take all reasonable measures to ensure that the Software and files are free from computer viruses we cannot and do not guarantee that the Software and files are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.

2.5. We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We will notify you in advance and give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after temporary suspension.

2.6. In the event of a system malfunction all bets are void.

2.7. In accordance with clause 4.2 below, we will not be liable to you for any loss that you may incur as a result of such suspension or delay.

3. Shared Environments

We may impose any limits or conditions that we, in our sole discretion, deem fit on any persons who open or attempt to open Accounts on the Website where such Accounts originate from environments where computers are, or the environment is shared.

4. Indemnity & Limitation of Liability

4.1. You indemnify and hold harmless GMBS Ltd, its directors, officers, employees, shareholders, agents and affiliates, the ultimate parent and parent companies of GMBS Ltd and any of its subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any participation by you on the Website. The nature of your participation shall include, but not be limited to, inter alia:

4.1.1. Visiting, use or re-use of the Website;

4.1.2. Use or re-use of any materials at, or obtained from, the Website or any other source whatsoever;

4.1.3. Entry, use or re-use of any of the Website servers;

4.1.4. Facilitating or making a deposit into your Account;

4.1.5. Wagering or gaming on the Website;

4.1.6. Acceptance and use of any win or prize at or from the Website;

4.1.7. Use or re-use of the software on the Website, whether downloaded from such Website or by any other means or through any other medium.

4.2. Unless and only to the extent otherwise mandated under Bulgarian law imperative rules, in no circumstances whatsoever shall GMBS Ltd, its directors, officers, employees, shareholders, agents and affiliates, the ultimate parent and parent companies of GMBS Ltd and any of its subsidiaries be liable to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause whatsoever, whether direct or indirect, or for any amounts whatsoever (even where we have been notified by you of the possibility of such loss or damage).

 

5. Promotions & Competitions

5.1. It is recorded that we shall, from time to time, offer certain promotions and competitions and that these competitions and promotions may have separate terms, conditions and rules that are competition or promotion-specific.
5.2. These Terms and Conditions apply to any competition or promotion.
5.3. In the event of a conflict between these Terms and Conditions and the promotion or competition-specific Terms and Conditions, upon consenting to the promotion or competition-specific Terms and Conditions and participating in the respective promotion or competition, those promotion or competition-specific Terms and Conditions shall prevail but only to the extent they conflict with some provisions of these general Terms and Conditions.

6. Sports Betting & Casino Game Rules

6.1. In addition to these Terms and Conditions, certain Sports Betting and Casino game Rules shall apply to you and be binding upon you in respect of your participation on the Website.
6.2. You hereby agree to be bound by the aforementioned certain Sports Betting and Casino Game rules as if they were specifically incorporated into these Terms and Conditions.

7. Intellectual Property

7.1. We hereby grant you a revocable, non-exclusive, non-transferable right to use the Website and the Software and all content derived from the Website and the Software, including copyright and all intellectual property rights therein.
7.2. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website and the Software shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.
7.3. You acknowledge and agree that the material and content contained within the Website are made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of such material and content is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with, or create derivative works of such material and content.
7.4. We hereby grant you a revocable, non-exclusive, non-transferable right to use the Website and the Software and all content derived from the Casino and/or Sportsbook Website and the Software, including copyright and all intellectual property rights therein, in connection with the Service in accordance with these Rules, Terms and Conditions.

8. Mobile Betway

When playing on Mobile, the following additional terms shall apply:

8.1. Network Operator and Other Charges
You are solely responsible for any connection, use or other charges levied by your network operator when you register to play the Games, download the Software, place Bets or communicate with us. These charges shall form no part of any Bets placed.
8.2. Viruses and data integrity
Neither GMBS Limited , nor its parent or any of its affiliates, agents, network service providers, partners, representatives or employees warrant that the Software will be free from any virus or other code that is contaminating or destructive by nature and you are responsible for implementing and maintaining sufficient procedures to satisfy your particular requirements for accuracy of data input and output as well as protection from such viruses or other code that may contaminate or destroy your mobile phone, system or data.
Neither GMBS, nor its parent, affiliates, agents, network service providers, partners, representatives or employees warrant that the Mobile or Software is error-free or will operate without packet loss or interruption, nor does GMBS warrant any connection to or any transmission over the Internet.
8.3. Connectivity
You (the Customer) are solely responsible for any telecommunications devices, networks, GPRS, Internet access services and other consents and permissions required in connection with your use of the Software or Mobile.

9. General

9.1. Amendment
9.1.1. We may, amend, alter, delete, interlineate or add to ("Changes") these Terms and Conditions, the promotion or competition-specific Terms and Conditions or Sports Betting and Casino Game Rules at any time, and you will be notified about such amendments via email not later than 7 days after such changes come into effect and asked to approve these changes in order to continue using the Services.
9.1.2. These Changes shall become effective, and you shall be bound by these Changes, immediately upon their posting on the Website and you accepting them.
9.1.3. If you do not agree with the Changes you will have the statutory right to elect to terminate your Agreement with us and close your Account or request that you are bound by the Terms and Conditions before the Changes by way of informing us in writing about your decision within a month after you have been notified by us about the Changes. If you do not make any express written notice as per the preceding sentence you will be deemed to accept Changes and the Changes will be binding for you. Please note that since GMBS may not apply different versions of these Terms and Conditions to different Customers, if you notify that you want to be bound by the Terms and Conditions before the Changes, your Agreement with us and all access to the Service will be terminated.
9.1.4. You agree to regularly review these Terms and Conditions, promotion or competition-specific Terms and Conditions and the Sports Betting and Casino game Rules to make sure you are aware of the terms and conditions that govern your use of the service at any particular time.
 
9.2. Eligibility
GMBS Limited ’s employees, subsidiaries and affiliates connected to any referral programs linked to GMBS Limited, advertising or other agencies, licensees, licensors, distributors and their other associated or affiliated companies or, in the case of individuals, the immediate family of such individuals, are not eligible to participate on the Website as a Real Customer.
9.3. Severability
If any part of these Terms and Conditions is deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from the rest of these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions of these Terms and Conditions. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with applicable law to reflect, as closely as possible, our original intent.
9.4. Non-Waiver
No indulgence granted by us to you should be construed as a waiver of any of our rights in terms of these Terms and Conditions.
9.5. Third Parties
Unless otherwise expressly stated, nothing in these Terms and Conditions shall create or confer any rights on any persons not party to these Terms and Conditions.
9.6. Assignment
We reserve the right to transfer, assign, sub-license or pledge, in whole or in part, any of the rights and obligations granted to or imposed upon us by these Terms and Conditions. You may not transfer, assign, sub-license or pledge any of the rights and obligations granted to or imposed upon you by these Terms and Conditions.
9.7. Whole Agreement
Unless the context otherwise indicates, these Terms and Conditions set out the entire agreement between us and supersede all prior oral or written agreements, arrangements or understandings between us. You acknowledge that you are not relying on any representation, agreement, term or condition that is not set out in this Agreement.
9.8. Interpretation
In this Agreement the headings are used for convenience only and shall not affect its interpretation. References to persons shall include incorporated and unincorporated persons; references to the singular include the plural and vice versa; and references to the masculine include the feminine.
9.9. Applicable Law and Jurisdiction
The validity, construction and performance of this Agreement shall be governed by Bulgarian law and shall be subject to the non-exclusive jurisdiction of the competent Bulgarian courts to which the parties hereby submit, except that a Party may seek an interim injunction in any court of competent jurisdiction.
 
9.10. In the event of a conflict between the Bulgarian terms and conditions and other language versions, the Bulgarian version shall prevail.
 

10. Support and Complaints

10.1 Support
Customer Support is available if you experience any difficulties. Customer Support can be reached by e-mail on: [email protected]
 
10.2 Customer Complaints
We will always do our best to resolve any issues you have with our service.

Unfortunately, this is not always possible via the standard Customer Support process. If you are unhappy with any aspect of our service, and having attempted to address your concerns via the Customer Support channel first, you can raise a formal complaint by sending an email to [email protected] mentioning the word "complaint" in the subject line of the email. Customer complaints of any nature must be submitted within 14 days of the issue occurring.
 
To ensure your complaint is dealt with promptly, please include the following information in the email towards support:
Your username/account number
Your registered First Name and Surname
A detailed explanation of the complaint
Specific dates and times associated with the complaint (if applicable).
 
Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, 10 days from the date on which the complaint is received. In certain cases and based on valid reasons, we may need to extend this to a further 10 days, in which case we will be informing you accordingly. If for some reason you are not satisfied with the resolution of your complaint, we may, upon confirmation escalate your complaint to the National Revenue Agency for review.
You may also refer any complaints to the local gambling regulator – the National Revenue Agency at the below contact details:
General e-mail for inquiries: [email protected]
General e-mail for communications signed with qualified electronic signature: [email protected]
General information telephone number: 0700 18 700
List of the physical addresses of all territorial offices of the NRA where complaints could be filed on paper is available on the NRA’s website: https://nra.bg
 
10.3 Alternatively, you may refer the matter for alternative dispute resolution through the EU's Online Dispute Resolution Platform. For more information please visit their website and follow the guidance provided to log your complaint. As part of this process you will be requested to provide our email address which will be: [email protected].
10.4. Responsible Gambling
We are committed to offering its Customers a fun and friendly online gambling experience, whilst also recognising that gambling can cause problems for a minority of individuals.
For this reason, we actively promote responsible gambling and encourage Customers to make use of a variety of responsible gambling tools and features so as to better manage their account. Please refer to Our Responsible Gambling Policy for full details.

11. Unsolicited Email

As a policy, we do not distribute unsolicited email ("spam"). However, we assume that, as an active Customer on the Website, you would like to receive personalized promotional offers that may be beneficial to your playing on the Website. We consider these offers to be "solicited" by virtue of your patronage with us. Accordingly, at least once a week we will send you a personalized promotional email offer.

If you unsubscribe, or have previously unsubscribed, from our general promotional materials, you will still receive transactional emails. Please allow 3 working days to be removed from our mailing lists.

Should you have any questions regarding any of the 'legalese', please contact us and we will be happy to assist you.

11. Unsolicited Email

As a policy, we do not distribute unsolicited email ("spam"). However, we assume that, as an active Customer on the Website, you would like to receive personalized promotional offers that may be beneficial to your playing on the Website. We consider these offers to be "solicited" by virtue of your patronage with us. Accordingly, at least once a week we will send you a personalized promotional email offer.
If you unsubscribe, or have previously unsubscribed, from our general promotional materials, you will still receive transactional emails. Please allow 3 working days to be removed from our mailing lists. Should you have any questions regarding any of the 'legalese', please contact us and we will be happy to assist you.

12. Unfinished/Incomplete Games

12.1 In the event of a casino game being lost due to failed connection, system restart, deactivation of the games or any disconnection due to reasons beyond customers’ control, a game will be declared unfinished or incomplete.
12.2 Any bets remaining in an unfinished game will be available for a customer to complete.  A message will be displayed to a customer, advising him/her to complete the unfinished game, upon next login.
12.3 If the completion of an unfinished game cannot be achieved, any remaining bets will be returned to customer’s account, 30 days after the initial disconnection.

General Terms and Conditions Last Updated: 13/05/2022 at 08:00 GMT.